Contender Solutions Insights Blog (3)

The Top 8 Benefits of Using IT Service Management for Your Business

The IT department of an organization plays a crucial role in determining that organization’s long-term success. To protect the organization, IT needs to manage risk, increase resiliency, and anticipate (and proactively resolve) issues—all while

How ServiceNow Consulting Can Help Remove Friction and Support Business Agility

Business agility, or the ability of a business to respond to market changes and opportunities quickly and efficiently, is

5 IT Management Best Practices to Set You up for Success in 2021

Information Technology (IT) is a crucial resource for modern businesses. Advances in IT have powered completely new business models,

Townhall: Deliver Value through a Next Level CMDB

Deliver Value Town Hall Event: Thursday, November 5th at 3:00 pm EST Join us for the final session of our CMDB webinar

Understanding IT Value: How to Measure ROI of IT Transformation

The process of IT transformation (ITX) is long and involved. In most cases, this requires a significant amount of time and resources to set your company up for continued success with a secure, fully digitized system. As digital

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The Top 4 Digital Transformation Tools to Transform Your Business Operations

Most business professionals will remember their experiences during March 2020, specifically when the reported cases of COVID-19 dramatically increased in the U.S. The federal government declared a national emergency, and many states started

3 Reasons CIOs Should Care About Customer Success Operations

Chief Information Officers (CIOs) and their equivalents in businesses of all sizes are generally concerned with one thing: keeping the lights on in the IT department. Between managing technology upgrades, data migrations, IT asset management (ITAM),

How ITSM and ITIL Are Different (+How They Support Your Business Growth)

There are a lot of IT-related acronyms floating around: ITSM, ITIL, ITX, ITOM, CMDB… the list goes on and on. Navigating the IT landscape requires having a strong understanding of what these IT services and practices all mean, how they relate to

3 Ways IT Transformation Can Help Grow Your Business

Staying agile is essential for businesses in all industries. Technologies are evolving quickly. Because of this, so are your customers’ expectations and needs. People don’t just like having fast delivery of products and

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