The Top 4 Digital Transformation Tools to Transform Your Business Operations

Setting your team up for success starts with investing in these essential solutions:

A Customer Success Tool

This is an obvious necessity because you need the right software to help your team effectively support your customers and help them address any kinds of problems or incidents they may experience.

With the right customer success tool, your customer service team can handle all kinds of initiatives that directly affect the customer experience, including:

• Collecting and analyzing customer feedback via surveys;
• Delivering customer education resources, like a knowledge base;
• Managing ongoing customer communications;
• Assigning and overseeing customer tickets for your team of reps; and
• Automating customer feedback responses to properly route tickets to the appropriate solution.

Building a positive rapport is an essential component of any successful business. With the right software in place, your team will streamline how they manage their relationships with customers, which can increase levels of satisfaction, retention, and even lead to referrals.

A Workforce Management and Staff Augmentation Tool

No matter your current or future structure of how your workforce operates, you’re going to need software that supports all your teams in how they communicate and collaborate with each other. As the pandemic disrupted U.S. businesses in 2020, many companies scrambled to support their distributed staff who adopted remote work.

Another common approach to business operations involves staff augmentation, which is the process of temporarily using outside teams to support the capacity needed for the organization to achieve immediate goals.

For example, small IT teams who are embracing their IT transformation project likely need the help of experienced professionals to support them as they mature through each level of IT transformation. Using staff augmentation services fills an immediate need quickly and helps organizations complete their projects efficiently and effectively.

Regardless of how your teams handle daily operations, the fact is that you need a workforce management software. The best kinds of solutions include the following features:

• Workplace space management that allows teams to optimize room use in your office.
• Knowledge management to simplify how documents and interactions are organized.
• A self-service portal that employees can use to find the information they need.

This tool directly helps you manage labor resources while improving the employee experience, which increases productivity and retention while also improving the customer experience. The happier and more engaged your staff is, the better the service they provide to your customers will be.

An IT Asset Management (ITAM) Tool

IT asset management (ITAM) helps companies oversee the entire lifecycle of IT assets, which can include hardware and software. With the right tool in place, you can make the most out of your IT system, gaining full visibility across all stages of the asset lifecycle, from planning and implementation to updating and replacement.

In other words, you can optimize all the technology expenses tied to your cloud computing, hardware, and software when you develop an ITAM strategy and invest in the right tools to deploy it.

You want an ITAM tool that provides features to support your IT team in managing all their resources in one place. The benefits of ITAM software include:

• Reducing tech spend by finding redundancies in IT resources;
• Mitigating risks of security breaches and mismanagement of data;
• Modernizing current tech stacks to improve efficiency;
• Gaining full visibility of all assets for both cloud and on-premises systems; and
• Maintaining high quality of business data using a configuration management database.

Additionally, you can leverage your accurate, high quality data in robust reporting to help steer the direction of your strategies across all departments. This can help align all teams around your business growth goals.

An IT Service Management (ITSM) Dashboard

Delivering IT services fast is no longer a nice-to-have. In a world where customers expect quick responses, your IT service management processes need to be lightning fast and effective. This gives you a competitive edge in your industry.

With an ITSM dashboard, you’re able to combine all of your IT services under one roof, running all of your operations through a single system of action. Ultimately, when you invest in ITSM tools, you want a dashboard that consolidates all your key information into one place.

This includes all your ITSM processes, including problem management, change management, knowledge management, and incident management. Your dashboard can effectively eliminate all the silos within your company where information falls through the cracks, supporting cross-functional collaboration and creating a great user experience for your workforce.

Additionally, you can leverage automation to simplify IT workflows. Some ITSM software provides AI-powered chatbots to automate specific initiatives and keep your IT team operating at their highest level of efficiency.

ServiceNow: The Best Comprehensive Digital Transformation Software