---
title: Local State Government Agency Case Study | Contender Solutions
description: Contender Solutions was selected as a Strategic Alliance Partner to support the initiative to consolidate the client’s IT Service Delivery platform capabilities and re-platform to ServiceNow.
---

[Case Studies ](https://blog.contendersolutions.com/case-studies)

# [Local State Government Agency Case Study | Contender Solutions](https://blog.contendersolutions.com/case-studies/local-state-government-agency)

 Written by [Contender Solutions](https://blog.contendersolutions.com/case-studies/author/contender-solutions) | Oct 2, 2023 4:22:19 PM

### **Opportunity:**

The client was in need of Process Alignment to a Golden Record to be leveraged across state agencies, a blueprint onboarding process for bringing on state agencies to the ITSM Program, Configuration and Deployment of ITSM, and continued Managed Services to support additional platform development demand and on-boarding.

### **Our Approach and Recommendations:**

**Agency On-Boarding:** The client was empowered to deliver a user experience that not only rapidly brought each agency on to the platform and service model, but allowed for immediate enhancement capabilities based on the needs of each agency.

**Platform Management and Architectural Guidance:** Through empowering platform reporting and maximizing value in core capabilities, Contender was able to provide virtual Service Management Office (vSMO) guidance to ensure continuous improvement to the over-all ITSM program delivered to the state and its agencies.

### **The Results**

#### **Value of Managed Services:**

Immediate and early value was delivered by Contender through establishing a scalable demand capture process focused on scope, sizing, process definition, and prioritization. Additionally, Contender was able to work with the client to establish an agile change governance process to ensure a flexible release management strategy centered around the sprint schedule of bi-weekly releases. 

[View full post](https://blog.contendersolutions.com/case-studies/local-state-government-agency)

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